Returns and Exchanges
From the time of receipt of your purchased item you can give yourself 15 days to decide whether its right for you or not. If you are not satisfied with your purchase and after receiving your item, if you don’t want to keep it for any reason, you can post it back to us for an exchange or refund. The cost for returning the item is your responsibility. But if you have received the damaged product, please do contact us and we will provide a free return label to you to return the goods back to us free of cost for a refund or an exchange.
Anything that's purchased and returned outside of 15 days will be credited to your E-wallet balance for the amount you paid for that item which can be used at a later date to purchase another item. Any made to order item or alteration are not refundable.
We just need you to return the item in exactly the same condition in which it was sent out to you & must have the original tags, packing & be unused. For leather wallets, leather bags all branded original boxes in which the item came in must also be returned undamaged. We would also ask if you could place the returns note as proof of purchase so the team can deal with your order in a quick and efficient way.
Refunds and exchanges in the UK - if any, shall be processed within 15 working days from the date of receipt of the returned item. Again please make sure you enclose the returns note together with item being returned back to us. Exchanges sent out are subject to the original delivery charge for all UK customers. The cost of returning the item is your responsibility.
Refunds and exchanges outside of the UK - if any, shall be processed within 15 working days from the date of receipt of the returned item. Any refund amount will be less the original delivery charge on your order unless the item was found to be faulty or not what you ordered. Exchanges sent out are subject to the original delivery charge. The cost of returning the item is your responsibility.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive
More info about the EU Distance Selling Directive can be found at:
If an item is damaged during transit, or in the unlikely event is faulty we will refund or exchange the item only and not the delivery cost. Only upon receipt of the goods with the fault or damage outlined, along with the return slip will a refund or exchange be given. This may take up to 15 days as the item may need to be inspected in the returns department. For further details please email firstname.lastname@example.org
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in manufacturing, colors, zips and pocket design may vary from the images.
Coutik.co.uk reserves the right to change product images and specification at any time without notice.
You may cancel an order before the item is dispatched via email email@example.com with the relevant account name, address and order number at hand. This applies only to www.coutik.co.uk